Refund Policy

Delivery cost and time

  1. The store delivers parcels to Buyer for via Polish Post and courier company.

  2. Delivery of the parcel to The customer is subject to payment, unless the contract states otherwise. Product delivery costs are transparent and are included in "Shipping costs" tab and in when placing an order.

  3. The store does not allow personal collection of orders.

  4. Shipments are delivered to in Poland and other European Union countries (additional fee for international shipments).

  5. The buyer is obliged to receipt of the ordered goods and settlement of debts for ordered goods in accordance with chosen payment method.

  6. The goods ordered by the Buyer will be delivered to the address indicated by the Buyer when placing the order or to parcel locker indicated by the Buyer.
    IN If the Buyer fails to collect the parcel, it is obliged to cover the costs of returning the parcel to Seller, i.e. return shipping costs.

  7. If the Buyer fails to collect the parcel, the Seller will call him/her to perform the contract, i.e. to cover additional costs incurred by the Seller, i.e. return shipping costs Seller and re-shipping costs. After ineffective expiry of the deadline set by the Seller, he will withdraw from the contract from the contract and will refund the Buyer the cost of the products reduced by return shipping costs for unclaimed products.

  8. In case of referral to seller's requests for the costs of re-shipping the products are borne by the Buyer.

  9. Shipment and the outer packaging should be checked before signing for receipt, presence of the courier. In in case of a damaged shipment (tearing, damage to the foil, traces of repacking, crumpled cardboard) or loss of content or in in the event of non-delivery of the ordered goods or if there are quantity shortages in the the shipment, please follow these steps:

    1. Damage or suspected damage should be reported to comments on waybill or with electronic signature on the courier's mobile device;

    2. prepare together with a damage report by courier. The report can also be written by hand – in in such a case, you should express your willingness to prepare a protocol on carrier hotline;

    3. the protocol should include information on about the status of the shipment;

    4. damaged products, type of damage and possible deficiencies in order;

    5. the report should be legibly signed by the courier.

You must then inform BONATED immediately. Ltd. o.o. about the existing situation and in a clear and describe in detail any irregularities in by e-mail at address: office@noblehealth.pl

10.  When shipped to Parcel locker in In case of damage or loss, the package should be left in locker or go to the nearest InPost point in in order to draw up a damage report.Then you should immediately inform the Store about the existing situation and in a clear and describe in detail any irregularities in by e-mail at address: office@noblehealth.pl

Withdrawal from a distance sales contract

  1. The buyer who is a consumer may withdraw from the contract contracts and give up on purchased goods without giving a reason in within 14 days from date of receipt of the shipment. for the purpose of withdrawal from contract, the Client should submit a declaration of withdrawal from contracts.
  2. The buyer may send a statement about withdrawal from contracts together with returned goods from within the deadline specified in paragraph 1.
  3. Declaration of withdrawal from the contract should include: the addressee (in accordance with data given below), date of conclusion of the contract/receipt of the goods, name, surname and address of the person withdrawing from the contract contracts, information about the subject of withdrawal, and a statement regarding withdrawal from contracts with The shop, as well as – in in the case of a declaration in paper version - should be signed. Derogating from the contract can be used the form prepared by the Store or the form constituting Annex No. 2 to Act on consumer rights.
  4. Declaration of withdrawal from contracts should be sent by post to in paper form to the address below or send it via e-mail to email address: office@noblehealth.pl

BONATED Ltd. o.o. ,

Franciszka Legackiego 7, 26-600 Radom

With the note: RETURN.

  1. The store guarantees the refund of an amount equal to the price of the goods in within 10 working days using the same payment methods as those used by the Buyer in primary transaction, unless the Buyer agrees to another solution.
  2. The store informs that in in case of withdrawal from contract, the Buyer is obliged to bear the costs of returning the goods to store. For clarification purposes only, we would like to inform you that in in the case when the purchased goods were covered by a promotional sale, e.g. a second product or products were added to the purchased goods for free, or the promotion gave the opportunity to buy another product or products in reduced price, withdrawal from contract, applies to all purchased and received on goods under this contract.
  3. An entrepreneur running a sole proprietorship who does not use shop in within the scope of professional activity (hereinafter referred to as the Privileged Entrepreneur) – a natural person who benefits from shop, in this in in particular, making a purchase in to the extent not related to its business activities when the nature of the purchased product shows that it does not have for her professional nature, resulting from in particular with the subject of the business activity carried out by it, made available on based on the provisions on Central Register and Information about Business Activity. When completing the order form, the privileged entrepreneur declares that the order is not related to his professional activity - it will be equivalent to by checking the checkbox located under the order form. The privileged entrepreneur has the right to withdrawal from contracts for the same rules as the consumer.
  4. The buyer is responsible for reduction in the value of the goods resulting from use of him in a different way than it was necessary to statements of character, characteristics and functioning of the goods.
  5. According to Article 38 points 4, 5 and 6 Acts of day 30 May 2014 consumer rights, the Buyer has no right to withdraw from the contract concluded on distance, in which:
    1. the subject of the service is an item that spoils quickly or has a short shelf life use;
    2. the subject of the service is the item delivered in sealed package, after which Once the package is opened, it cannot be returned due to health care or for hygiene reasons, if the packaging has been opened after delivery;
    3. the subject of the performance are things that after delivery, that due to their character, are inextricably linked with other things.

Seller's liability for non-conformity of goods with the contract. Complaints. 

  1. The seller is obliged to deliver goods in accordance with agreement.
  2. The Seller is liable to the Buyer if the goods sold are inconsistent with contract (warranty). In in such a case the Buyer may submit to seller a complaint.
  3. Complaints regarding products purchased by the Buyer from Sellers can submit orders via email to email address: office@noblehealth.plor in writing to address:

BONATED Ltd. o.o. ,
Franciszka Legackiego 7,
26-600 Radom

With the note: COMPLAINT.

  1. In order to file a complaint, the Buyer may use complaint form prepared by the Store. Using form is not mandatory.
  2. In the complaint, the Buyer should indicate the reason for the complaint and the content of their request. The complaint should also include the Buyer's data, enabling a response to the complaint. complaint (name and name, address).
  3. The buyer submitting a complaint regarding the goods should present proof of purchase (e.g. fiscal receipt - paper or electronic), VAT invoice (paper or electronic), e-mail confirmation of placing the online order, confirmation of the transfer from card/account. No proof of purchase indicating that the Seller is the entity responsible for warranty, may result in rejection of the complaint.
  4. Seller in within 14 days from on the day of receiving the complaint, the Company will respond to her.
    IN If the complaint is accepted, the Buyer receives information as to how the complaint was dealt with.
  5. The cost of the returned goods is refunded by the Store after receiving the shipment and If the complaint is accepted, the damaged product will be replaced full-fledged. In If the exchange is not possible, the Store will refund the Buyer the equivalent of the product price and shipment or offer another product.

§7. Final provisions

  1. All information, product photos, and manufacturer trademarks are protected by copyright. Copying and reusing them is prohibited. dissemination, use for commercial or presentation purposes without the owners' consent.
  2. The parties will try to resolve all disputes amicably, and If such an agreement is not possible, the dispute will be resolved by the competent common court.
  3. Placing an order constitutes acceptance of the provisions of these regulations.
  4. The information on product page do not constitute an offer in within the meaning of the Civil Code.
  5. In matters not regulated in the regulations apply the provisions of the Act on provision of services by electronic means, the Act on consumer rights, the Act on personal data protection, the Act on copyright and related rights, the Civil Code and other mandatory provisions of Polish law.
  6. Taking care of Consumer rights is one of the priorities of the Company's activities, therefore the provisions of these Regulations do not apply in order to exclude or limit any rights of Consumers to which they are entitled pursuant to the mandatory provisions of the Law, and any possible doubts should be explained Consumer benefit. In in the event of any non-compliance with the provisions of these Regulations above-mentioned provisions, the provisions of the Act on Consumer Rights and they should be used.

§8. Extrajudicial methods of dealing with complaints and pursuing claims

  1. The customer has in in particular the following possibilities of using out-of-court complaint resolution methods and pursuing claims:

- The customer is entitled to to turn to permanent consumer arbitration court operating at the Trade Inspection application for resolution of the dispute arising from concluded sales contract,

- The customer is entitled to to turn to Provincial Inspector of Trade Inspection application for initiation of mediation proceedings in regarding the amicable settlement of the dispute between the Client and Seller,

- The customer can get free help in regarding the resolution of the dispute between the Client and Shop, also using free assistance from the district (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection,

  1. Detailed information on the possibility for the Customer to use out-of-court complaint resolution methods and claims and access rules these procedures are available in headquarters and on websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, the Provincial Inspectorates of the Trade Inspection and website of the Office of Competition and Consumer Protection Consumers (http://www.uokik.gov.pl).

WITHDRAWAL FORM SAMPLE AGREEMENTS

COMPLAINT FORM (TEMPLATE)